Job Description
On behalf of our Client, a leading Forex company with offices around the world, we are looking for a Turkish Speaking Customer Experience Officer, to be based at their offices in Limassol, Cyprus.
Main Duties and Responsibilities
- Deals with clients’ inquiries via live chat, email and telephone
- Performs personal clientele analysis and takes actions as required
- Handles client inquiries appropriately and ensures that a high level of service is provided
- Promotes available products and services to clients
- Develops and maintains excellent relationships with prospective and existing clients
- Cooperates effectively with other departments as required
- Contributes to team effort by achieving targeted results
Job Requirements
- University Degree in a business-related field
- Client handling experience in the financial services sector is a definite plus
- Excellent oral and written skills in Turkish
- Ability to multitask and maintain a high-level of organization
- Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefits
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
All CVs will be handled with the utmost confidentiality.
