TOC- Operations Engineer

Overall Description of the Role:

This is an established position, and its primary objective is to ensure smooth operations and effective L1, L2 support to our team and B2B clients globally, and participate in supporting of different projects.

You will assist with the implementation of global incentives whilst ensuring the highest levels of troubleshooting is applied to every customer and other internal teams in compliance with the processes and systems.

·         Support all user’s 1^st line, 2^nd line, and some 3^rd line requests locally and globally

·         Manage, maintain, support Prime XM Xcore/One Zero Hub configurations

·         Monitor daily trading activities such as rejections, latency, NOPs, and slippage

·         Monitor Trading Platform related logs, and identify and resolve any potential issues

·         Conduct end-to-end trade investigations

·         Complete periodic tasks, such as pre-market opening checks

·         Cooperate with other departments to ensure the correctness of the trading flow

·         Work with other teams and develop policies, procedures and documentation for each process, platform

·         Handling tickets and requests in timely manner considering the business sensitivity and urgency

·         At least 1-2 year of experience in a busy tech/application support in 24/5 environment

·         Knowledge of Bridge Providers/FIX Engine, PXM, OneZero, etc

·         Trading Platform/Admin/Manager Experience: MT4, MT5

·         Medium/Advanced level skills on Excel

·         FIX API and FIX protocol

·         Data base/SQL query/script experience is a plus

·         Prior client service experience with financial institution will be an advantage

·         Good business understanding of trading, liquidity, aggregation, execution etc.

·         Excellent analytical skillsets and the ability to conduct thorough investigations

·         Great team player with ability to work unsupervised

·         Ability to multitask

·         Comfortable to work in a fast-paced environment

·         Collaborative Culture – Equiti is proud of its collaborative culture and unifies its resources to expand the boundaries of possibilities and ideas with the goal of achieving excellence.

·         Ethics – Equiti focuses on leading the industry by applying strong ethical and transparent business practices which will be reflective in the way we interact with our clients, thereby building trust and loyalty.

·         Freedom of Expressions – Equiti provides a supportive environment that promotes the freedom of ideas and the opportunity to innovate and contribute to new ways of doing things.