- Employer: ALLEA Group
Job Description
We are seeking to recruit a Technical Support Specialist, in our offices in Paphos.
The main responsibilities are:
- Providing 1st and 2nd line support for users with escalation of requests when necessary
- Install and configure computer systems and applications within the company
- System monitoring and maintenance
- Software and OS patching, updating, and upgrading
- Administering inventory of hardware, consumables, and licenses
- Documenting policies and procedures
- Preparing hardware and software usage manuals for users
- Populate internal knowledge base and documentation
- Troubleshooting issues as they arise
- Prepare weekly job reports for CIO
- Monitor requests on helpdesk portal
- Prepare, install, and configure hardware and software for users
- Prepare and distribute user manuals
- Assist CIO with daily duties
- Monitor state of office networks and equipment 24/7 with immediate reaction and escalation of critical events
- Perform regular maintenance of IT systems
The main requirements are:
- Fluent in English, Greek and Russian as an advantage
- Minimum 1 year of experience
- Knowledge in Windows and Microsoft Office
- No work permit issues
- Hard worder and able to work under pressure
A very good remuneration package will be provided.
Type of employment: Full time
Location: Paphos, Cyprus
Please send your CV to hr@alleagroup.com.
All applications will be treated with strict confidentiality.