- Employer: FoxInstinct
Job Description
On behalf of our client, we are looking for a Support Officer to join their friendly and dynamic team in their offices in Limassol or Nicosia. If you thrive in a fast-paced environment and love being a member of a goal-oriented team, then you are the best fit for this remote role!
Responsibilities:
- Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
- Resolving misunderstandings and handles “difficult” client in a polite and professional manner.
- Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly.
- Promoting the products and services offered by the company to the clients by means of chat system and e-mail.
- Providing feedback on the development of the products and services offered by the company according to the interaction with clients.
- Keeping up to date with promotions and products offered by the company.
- Maintaining confidentiality and professionalism in all instances.
- Completing service-related tasks as requested by the manager.
- Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.
- Requesting relevant documents from clients in case they are not provided.
- Following and keeping up to date with new internal procedures.
- Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.
Skills and Qualifications:
- Experience in customer care or any other relevant field.
- Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French, Malay, Japanese (remote role) will be considered as an advantage.
- Strong English communication skills, both written and verbal are a must.
- Strong customer care skills.
- Excellent client handling skills.
- Strong communication and interpersonal skills.
- Excellent organisational skills.
- Business acumen.
- Teamwork and problem-solving skills.
- Hard working and able to cope under pressure.
- Excellent computer literacy.
- Willingness to do morning, afternoon and night shifts on a weekly basis.
- Valid work permit required.
Benefits:
- Attractive remuneration package.
- Quarterly bonuses based on personal performance
- Corporate fund.
- Discretionary yearly bonus based on company’s performance
- Discount benefit card scheme.
- Training opportunities for growth and expansion of knowledge
- Paid 21 days holidays per year.
To Apply
