Senior Technical Documentation Writer (VAC-C428)

Job Description

We are looking for an experienced Senior Technical Documentation Writer to help create and build out a modern documentation and user assistance infrastructure.
You will be a core part of the product team working closely with engineering, product support and marketing as well as consumers to prepare technical and end user documentation for our software.

 

Responsibilities:

• Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write and revise online documentation – including general overviews, tutorials, installation/configuration instructions, training materials, release notes and API documentation.
• Build and maintain internal and client facing documentation, such as online videos, demos, guided tours, and other educational techniques
• Review and edit software documentation for accuracy and consistency in tone.

 

Qualifications:

• Outstanding command of written English, in terms both of communication and grammar.
• Professional experience in writing client-facing software documentation with a customer-focused attitude and desire to interface directly with end-user clients.
• Strong project management, communication, and cross-group collaboration capabilities.
• Ability to understand new APIs, learn how they work, and document them in concise, easy-to-follow
• Experience owning an end-to-end documentation creation process

 

Plus If…

• You have experience working in developer support/developer relations.
• You have experience with video production or editing.
• SaaS experience is preferred
• You have Java or C# experience.

 

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  Senior Technical Documentation Writer – VAC-C428. We look forward to hearing from you!