Japanese Speaking Customer Support Officer

Our client is a global CFD broker who understands how fast execution and low latency are interlinked with creating a quality trading experience. They have invested in the most cutting-edge technology available and are driven by their mission to provide the best possible trading conditions to their traders. They are currently looking for a Japanese Speaking Customer Support Officer to join their team. The successful candidate will be native/fluent in the Japanese language, and have an excellent knowledge of CFDs with at least 2 experience in a sales/business development role.

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Customer support experience will be considered an advantage
• Excellent knowledge of the Japanese language
• Good knowledge of the English Language
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Experience/Knowledge of the FX industry will be considered an advantage