German Speaking Customer Support Representative

Our client is a global industry-leading information technology firm. They are committed to enhancing their technological capabilities and thrive on a sustainable growth trajectory built on innovation and excellence. Currently, they are looking for a Customer Support Representative (German Speaking)  to join their exceptional team in Nicosia.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction via email and phone calls
• Follow communication procedures, guidelines, and policies
• Provide accurate, valid, and complete information by using the right methods/tools
• Communicate with other departments concerning client issues/complaints

• Fluent or native German Speaker
• Strong command of the English language
• Proficiency in web-surfing and multitasking

Nice-to-haves: 

• Office experience
• Hard working with the ability to work autonomously
• Able to focus on a specific task for an extended period
• Any other language will be considered a plus

  Benefits we’re offering you:

• Discretionary annual salary increases
• Discretionary bonuses twice a year
• Private health & life insurance
• Fitness Allowance