English Customer Support Representative (VAC-N486)

Job Description

Our client is a FinTech company providing trading software and Apps to Brokers and financial institutions are currently looking to recruit a Customer Support Representative to join the team at their Limassol

The main responsibilities of the role will be:    

• Responding to client requests and questions via phone, chat and email
• Assisting with any and all after-sales issues, which may include; collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
• Assisting with client training and guide them in learning how to operate the trading platforms
• Coordinating with the sales team and other relevant departments to properly and effectively assist clients

The role requires someone with the following skills and experience:

• Previous experience a MUST within a Customer Support role within the Forex Industry that involved both written and oral customer interaction
• Fluency in English
• Excellent Computer and CRM skills

The ideal candidate will also have:

• Ability to communicate effectively, both verbally and in writing
• Ability to think quickly and logical to diagnose customer problems
• Excellent administrative & organizational skills
• Excellent prioritization skills
• Excellent Microsoft Office Skills – Outlook, Excel, Word, etc.
• Ability to work with patience and courtesy
• Work well under pressure
• Driven
• Attention to detail

Salary:

The company is offering a competitive salary from 1200 – 3000 Euros based on qualifications and skills plus an excellent benefits package including:

After completion of 6 months of service with the company, you will qualify for the following benefits:

• Parking
• Added Leave Benefits
• Health & Dental Insurance
• Health & Fitness Allowance
• Healthy Snacks & Fresh Fruit

Working hours:
The working hours will be from 9am to 6pm Monday to Friday

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  English Customer Support Representative – VAC-N486. We look forward to hearing from you!