- Employer: HR Innovate
Job Description
Our client is a licensed investment firm regulated by the Cyprus Securities and Exchange Commission and the Financial Services Board, currently hiring Customer service officers to work within Cyprus for their office in Nicosia. They offer excellent benefits, training and a friendly work environment with solid career prospects.
Job Description
- Communicate with clients via phone, email and online chat ensuring they receive the highest level of service and support
- Assist clients with enquiries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction
- Always provide accurate, valid and complete information to clients in a timely and professional manner
- Maintain detailed knowledge of products, trading platforms and terms and conditions of trading
- Receive, handle and escalate client complaints as appropriate
- Work effectively and professionally with internal teams for examining enquiries and providing solutions to customer issues
- Keep the CRM system up to date with records of interactions and communication with customers
- Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business
- Adhere to the Code of Conduct and the standards set for all client communications
Your Profile
- University Degree or College Diploma in a relevant field
- Previous experience in a similar role will be considered an advantage
- Experience in client onboarding procedures will be considered a strong plus
- Excellent communication skills and ability to build rapport especially through telephone communication
- Fluency in English
- Fluency in reading, writing and speaking in any one of the following languages: German, Spanish, Arabic
- Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset
- Target-oriented, competitive and success-driven
- Team player
- Very good organizational skills with an ability to handle multiple tasks and prioritize
- Ability to work under pressure in a fast-paced environment
- Computer literacy and ability to work simultaneously with a variety of systems
Benefits
- 21 days Annual Leave
- 5 days Sick Leave
- Provident Fund (from Day 1)
- Medical Insurance after completion of the probation period (6 months)
- Paid Overtime
HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.
