Chinese-Speaking Customer Care Officers – Athens

Application deadline date has been passed for this Job.
This job has been Expired
Full Time
  • Employer: XM
Job Description

We are looking for passionate and self-motivated professionals to join our China Relations team in Athens. The successful candidates will have the opportunity to provide high quality customer care service to our clients. This is a great opportunity to be part of an international working environment with great learning and development opportunities.

The main responsibilities of the position include:

  • Deal with clients’ inquiries via live chat, email, and telephone
  • Update client details regarding their request status
  • Perform personal clientele analysis and take action as required
  • Handle client inquiries appropriately and ensure that high level service is provided
  • Promote available products and services to clients
  • Cooperate effectively with other departments as required
  • Contribute to team effort by achieving targeted results
  • Perform other ad hoc tasks assigned by team leaders

Main requirements:

  • Degree in a business-related field
  • Client-handling experience in the financial services sector will be considered as an advantage
  • Fluent Chinese speakers with excellent oral and written skills in English
  • Ability to multitask and with a high level of organisation skills
  • Outstanding communication and interpersonal skills
  • Excellent computer literacy
  • Valid work permit required

Benefit from:

  • Attractive remuneration package
  • Private health insurance
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

 

TO APPLY

https://www.xm.com/careers/gr_ccocn1022