- Employer: HR Innovate
Job Description
We are looking for an experienced Account manager to join our client’s Customer Service Department. The Account Manager will manage all pre and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle.
Job description
- Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally)
- As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience
- Manage onboarding to new Customers
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels
- Drive growth by identifying upgraded opportunities and generating new revenues with existing customers
- Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their business engagement strategy
- Represent the voice of the customer within other departments in the company, to provide valid input
- Work closely with product, R&D, support, and management teams
- Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations
Your Profile
- Between 3-5 years’ experience as an Account Manager or similar position
- English level – highly proficient in spoken and written English – Must
- Proven experience in customer facing roles, via telephone, web and face to face
- Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills
- Multi-tasking – require handling large # of clients and tasks in parallel
- A “make-it-happen” hands-on personality and approach
- Tech orientation with capabilities of creating tech-based processes
- Technical skills for guiding customers through technical processes
- Analytical skills and previous knowledge on Customer Successes KPIs
- Ability to think and act independently
- Previous experience in SAAS/Online/Global Company – An Advantage.
- Technical Experience in Software/Development Processes – An Advantage
Benefits
- An attractive remuneration package will be offered to the successful candidate according to qualifications and experience
- Private medical cover
- Performance related annual bonus
- Hybrid working options pending workload and company needs
