Desirable position
 

 The target

To obtain a position as department manager, assistant manager, administrative secretary

 Work experience

     April 2019 – 23, February 2022 Horos Ltd.

    Position: Assistant General Manager

• Plans the CEO's working day (meetings, calls, receptions, etc.);
• provides technical support for the CEO's activities (ordering transport, tickets, organizing meetings, negotiations, etc.);
• accompanies the CEO during meetings, trips, etc;
• take part in negotiations, business meetings and special receptions; keep minutes and other documents formalizing the course and outcome of meetings and negotiations;
• on the instructions of the CEO, coordinate certain issues with employees of structural units, communicate to them instructions and orders of the Head; supervise execution of instructions and orders;
• conduct records management, receive incoming correspondence for review by the CEO, receive documents and personal statements for signature by the CEO, keep their records and registration, and pass them to the head;
• makes appointments with the CEO, arranges for the reception of visitors;
• perform preparatory work for meetings and conferences convened by the CEO (collection of materials required, notification of participants of the time and venue, agenda, registration), keep and execute the minutes of meetings and conferences;
• performs certain official tasks of the CEO.

     November 2018 – April 2019, Premier Palace Hotel PrJSC

     Position: Administrative Secretary, Events Assistant (part-time)

• technical functions to support and maintain the work of hotel management and departments;
• record keeping, various operations with the use of computer technology;
• control of timely submission by structural subdivisions and specific executors of documents for review and signature by the manager;
• occasional service orders from the hotel management;
• development and implementation of proposals to improve the electronic case management system;
• generation of documents in accordance with the approved nomenclature, ensuring their safety;
• registering documents;
• ensuring coordinated work of all departments of the hotel.

       April 2018 – April 2018, Premier Palace Hotel PrJSC

       Position: Executive Secretary

• maintaining the manager's schedule;
• scheduling the heads of business units' reports on the results of business activities;
• ordering the necessary equipment, materials;
• maintaining documentation;
• keeping minutes of meetings;
• control of execution of orders and instructions from the head;
• registration of appeals and applications of employees, organization of meetings with the manager.

       April 2013 – April 2018, Premier Palace Hotel PrJSC

      Position: Administrative Secretary

• technical functions to support and maintain the work of the hotel management and departments;
• maintaining records management and printing of various materials;
• timely submission of documents to be signed by the manager;
• official orders from hotel management;
• development and implementation of proposals to improve the electronic case management system;
• filing of documents;
• ensuring coordinated work with all departments of the hotel;
• prompt decision-making in case of misunderstandings with hotel departments.

      June 2011 - April 2013, Premier Palace Hotel PJSC

      Position: Room Supervisor

• Monitor and supervise compliance with the work schedule, the deployment of staff in accordance with the staffing table, the implementation of specific work volumes, and the quality of work standards established;
• checking the provision of employees with material, technical and information resources;
• prevention and elimination of conflict situations in the team.
• assessing the quality of employees' work, rational use of working time;
• conducting conversations with employees, identification of solutions to corporate and personal issues;
• participation in adaptation of new employees;
• reports on the quality and volume of work performed by the company's employees for senior management.

  2006 - 2011, maternity leave, private English practice.

April 2006 - May 2006, restaurant “Kyiv”

       Position: restaurant administrator

• Serving customers and making them feel at ease in the restaurant;
• advise customers of the range of dishes and drinks available;
• control over the rational design of the hall, bar counters, showcases;
• control over the cleanliness and order in the hall;
• control over taking orders from customers;
• checking of issued invoices and payments to customers;
• prevention of conflict situations;
• receiving orders and servicing anniversary celebrations, weddings and banquets;
• control of compliance with labor and production discipline, rules and norms of labor protection, safety, production sanitation and hygiene requirements;
• inform the management of the existing shortcomings in the service of visitors, take measures to eliminate them;
• control over execution by employees of instructions of the organization’s management;
• individual business tasks of their direct supervisor.

       September 2005 - March 2006, Premier Palace Hotel PJSC

Position: Room Manager

• issuance and acceptance of room keys and housekeeping cards;
• issuing mobile telephones against signature;
• coordinating the work of the room staff;
• issuing tasks to chambermaids;
• dealing with customer complaints;
• Accounting and control of linen issuing;
• control over cleanliness in rooms and public areas according to hotel standards;
• recording of calls;
• keeping management informed of all events that take place in the hotel;
• recording of working hours;
• taking measures for immediate and quality repair of faults detected in the Rooms and public areas.

       September 1999 - February 2005, Secondary school

Position: English language teacher

         September 2000 - September 2001, Secondary school

Position: Public events organizer

• Organizing educational and recreational activities for students;
• organizing leisure activities for students and developing their skills;
• assistance in the preparation of mass events;
• interaction of the educational institution with the parents' committee, educational institutions, children's and youth associations and NGOs;
• maintaining the documentation required for the work;
• monitoring pupils' compliance with the school's Charter and Rules.

  Education

1999 - 2004, Pereyaslav-Khmelnytskyy Skovoroda State Pedagogical University (Ukraine)

I nad a full higher education degree in Pedagogy and Methodology of Secondary Education. Language and Literature (English). Department for the training of teachers of foreign languages and foreign literature.

  Languages

English – Intermediate  

Ukrainian - native

Russian – free

   Courses, trainings, certificates  

1997 – 1999, First Kyiv State Foreign Language Courses.

   Passed all levels of English and passed her final exams with distinction.

   More information

Computer skills

Advanced user: MS Office (Word, Exсel, Power Point), Internet (MS Explorer, Mozilla Firefox, Opera) и E-mail.

Driving licence

Category В

Personal qualities

Communicability, conscientiousness, responsibility, punctuality.

Hobbies and interests

       Music (piano), art, sports.