Our client is an industry backed, fast growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. They already has more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel and London, they are in a fantastic position to continue their rapid global growth.
They are currently looking for a motivated and dynamic Risk and Payments Agent to join our team in Limassol.
- Monitoring customer accounts to detect fraudulent patterns
- Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss
- Utilization of fraud and payments systems to optimise deposit conversion percentages and keep chargeback ratio within acceptable limit
- Reviewing and processing all withdrawal requests
- Contributing and ensuring compliance
- Resolving customer queries
- Interacting with other departments as necessary to meet client’s needs
- Maintaining professionalism at all instances
- Able to work 24/7 shifts on rotation
- Experience preferred but not mandatory
- Excellent command of English language
- Attention to details and quality of work
- European citizenship