Our client, an innovative communications company based in Limassol, is looking to hire a motivated individual in the role of Pre-Sales Engineer who will work with the sales team, acting as a solutions engineering expert in all pre-sales activities, including customer meetings and presentations, preparation of detailed scope of works and other related activities. The Pre-Sales Engineer will also assist the Company’s internal resources in engineering and offering bespoke solutions to customers based on collected information and applicable technologies available.
Works closely with the sales team to prepare suggestions and presentations specifically addressing customer needs and ensures the solution design is aligned with business requirements.
Records and clearly documents customer requirements.
Proposes the technical solution according to customer requirements, evaluates the degree of customer satisfaction and proposes solutions for maximum value for both customer and business.
Ensures to document and report to the Technology teams any necessary changes required to our solutions and products following feedback from the customers to meet their requirements and/or market needs.
Actively supports customers with technical issues that may arise by implementing the chosen solution. Troubleshoots and conducts root cause analysis. Identifies and provides timely solutions wherever possible.
Ensures the contribution of all interested parties on behalf of the client. Adapts the proposed solutions as necessary to ensure appropriate support.
Provides guidance and professional development to team members or other departments to enhance their knowledge of the Company’s products, know-how and technical sales skills.
Indirectly seeks to further develop sales opportunities for the Company. Works with the sales team to ensure effective coverage and monitoring of these opportunities.
Monitors customer support for proposed technical solutions during the sales process and notifies relevant individuals or groups of potential risks and the risk of unsuccessful completion of the agreement.
Maintains in-depth knowledge of the services and products offered and suggests improvements or changes based on market needs and/or comments of existing and potential customers.
Reproduces, when possible, and registers software functionality issues. Works with the software rebuilding department prioritizing customer requirements to resolve the issue in the next release.
Delivers all the necessary technical information to the various departments of the company once a sale has been completed or a contract has been signed.
Continuously communicates with customers. Properly manages expectations to avoid escalations.
Supports relevant customer service teams with technical solutions to new project/contract implementations.
Helps the Sales team and other groups such as marketing with technical queries as required.
Describes the core content for technical manuals, instruction manuals for users and administrators for the services and products provided by the company.
Maintains good communication and cooperates well with other departments.
A Degree in Computer Engineering, IT, or related disciplines and/or adequate experience in a similar position.
Good Networking experience and knowledge.
An ability to communicate technical information to non-technical staff in a way that is easy to understand.
Excellent knowledge of the English Language.
Excellent communication skills (written and oral).
A logical thinker and the ability to work alone.
Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
The ability to work under pressure and to tight deadlines.
Good organizational and time management skills.
Customer service orientation.
Honesty and reliability.
A high degree of professional ethics and integrity.
A keen eye for detail and a result-driven approach.
Experience in the Maritime industry will be considered as an advantage.
The working hours are office hours from 8:30 – 17:00 (half an hour break).
TO APPLY for this job opportunity, send your CV (in English please) to firstname.lastname@example.org and include the reference: Pre-Sales Engineer – VAC-F20849M. We look forward to hearing from you!