Payment Officer

I.T.S ltd
  • Post Date: 08/06/2021
  • Apply Before: 07/02/2022
  • Views 199
Job Overview

I.T.S Infinity Technology Solutions CY Ltd is an ambitious and exciting new start-up in
the Cyprus online sports betting scene.

We strive to be one of leading online sportsbook operators in Cyprus,
with a genuine focus on giving our customers the best possible experience.

We are looking to expand our team with a set of energetic and ambitious people
who will embark on this exciting journey with us.

Requirements:

-University or College Degree.

-Fluent in Greek and English both oral and written. Additional languages will be considered and advantage.

-Experience working in a customer support environment.

-Minimum 1-year experience in a similar position.

-Experience in the online Betting industry is greatly desirable, but not essential.

-Excellent communication skills.

-Excellent problem-solving capabilities.

-Excellent knowledge of reporting procedures and record-keeping.

-Computer literate.

-Positive attitude and team spirt.

-Ability to multitask and work under pressure.

-Excellent knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook), preferably.

 

Duties and Responsibilities:

– Manage and resolve issues escalated from the first level support.
– Processing Clients deposits, withdrawals, transfers according to company policies and procedures.
– Update the CRM system with relevant information.
– Collaborate with Compliance Team regarding clients with verification procedures.
– Reply to any customer inquiries and resolve issues in a timely and polite manner.
– Escalate more complex issues to the relevant team/department providing all the necessary information.
– Keeping records of customers interactions, transactions, comments and complaints.
– Assist with the daily consolidation reporting.
– Always Function in accordance to the relevant Regulations and company policies
– Raise any alerting issue or concern to the team Manager.
– Any other task assigned by the manager and the management team.

 

 

Job Detail
  • Career Level / Επίπεδο καριέραςMid Level
  • Experience / Εμπειρία1 year
  • Annual Salary / Ετήσιος μισθόςNot Available
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