- Employer: DataTorque
- Career Level: Experienced ( 3 years + )
Job Description
We are searching for an outgoing, energetic, and motivated support professional to join the team!
Our users are very busy people who rely on us to provide a quick, accurate and thoughtful experience.
As our Support Coordinator, you will be receiving clients’ requests and responding to questions and issues arising from clients using our software products. You will be responsible for troubleshooting and documenting any errors and ensuring a timely resolution to the client’s request for assistance.
Clients
- Building relationships and assisting clients with understanding product functionalities.
- Directing clients to available resources such as Technical & Functional specifications and training materials.
- Provide timely follow-up
Systems Analysis
- Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.
- Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.
- Investigate, test and if there is a code issue prepare findings for support developers with well-documented notes on troubleshooting performed.
- Monitor and identify patterns of issues and recommend solutions
- Assist with effective operational procedures & best practices.
Ongoing upskilling
- Staying current on evolving products functionalities and releases
- Reviewing and contributing to the Knowledge Base/User Guides
- Data modelling
Experience :
- Skilled in triaging customer requests & good problem-solving skills
- Application support
- Ability to handle multiple assignments, prioritise tasks, and meet demanding deadlines
- Service-oriented focus and ability to work as part of a fast-paced, high-performance team
- Strong verbal and written communication skills as well as interpersonal skills
It would be beneficial to have:
- Basic understanding of SQL database and/or Splunk
- Experience in application support
What else can help you to both succeed in & enjoy this role?
- You like a type of work that makes a difference
- You can work in a team but also independently
- You have a can-do attitude
- You like to revise and improve things in the name of quality and efficiency
Who are we?
DataTorque is an established technology company based in Wellington, New Zealand. Our team cares about each other, our clients, and our shared goals – we know that success is only possible by working together. We already have a few people working in Cyprus and different team members travel to Cyprus every 6-8 weeks, but we are looking forward to having more awesome colleagues in Nicosia.
If you’re interested, please get in touch – we’d love to meet you.
We can only consider applicants with legal rights to work in Cyprus.
Interviews will take place in Nicosia.
Contact email: dianap@datatorque.com
