Head of Customer Support

Application deadline date has been passed for this Job.
Golden Careers Recruitment
  • Post Date: 14/06/2021
  • Views 88
Job Overview

Job Description

Our client is a company providing FX trading to clients around the world. They are a dynamic organization that is currently growing, and they are now looking for the Head of Customer Support to join their team in Limassol . The successful candidate will have experience in a similar role, excellent knowledge in English, have great interpersonal skills, and passionate about their work.

Reference #: GC003831

Job Responsibilities

  • Organization and coordination of Customer Support Department workflows;
  • Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company’s Compliance Department;
  • Responsible for training and development of the support department;
  • Work closely with the management team to align customer service department policies and systems with the company’s objectives;
  • Oversee customer issues and ensure effective and long-term problem resolution;
  • Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department;
  • Obtain and evaluate all relevant information to handle client inquiries correctly;
  • Record details of all client inquiries, comments, and complaints;
  • Handling customer complaints or any other support related incidents.

Requirements

  • A minimum two years previous experience in a Customer Support Manager/Team Role role in the financial/ FX industry will be essential for successful candidates
  • Fluency in English (other additional languages will be considered advantageous specifically German, Italian)
  • A university degree in Finance/ Economics/ Banking/ Business Administration or a related field will be viewed as an advantage
  • Basic or Advanced CySEC examination will be considered an advantage
  • Strong team player with excellent interpersonal skills
  • Passionate and self – motivated to achieve personal, team and corporate objectives

Benefits:

  • Competitive remuneration package
  • Working within a multicultural, friendly and highly motivating environment
  • Opportunity for self and career development
  • Free medical insurance
Job Detail
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