Head of Back-Office (Accounts / Payments)

Application deadline date has been passed for this Job.
Golden Careers Recruitment
  • Post Date: 28/06/2021
  • Views 123
Job Overview

Job Description

Our client is a  well-established and ambitious CFD and Forex broker holding ASIC and CySEC licenses, with headquarters in Australia, Cyprus and further offices internationally. They are seeking to recruit a Head of Back-Office (Accounts / Payments) to join their growing team in Limassol.

The successful candidate needs to have at least 5 years of relevant experience, a can-do attitude, willingness to learn and be a team-player. The candidate needs to be fluent in written and spoken English and fluency in other languages is viewed favorably.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

Job Responsibilities

  • Manage the Cyprus team with fortnight 1:1 meeting;
  • Daily Report to the head of Back Office in Australia;
  • Supervising the Back-Office (Payments) team, perform service quality checks, overview funding procedures;
  • Analyze on a constant basis the department activity, payment system activity, performance of team-members, client suspicious activity etc.;
  • Implement operations protocols, productivity, quality and customer service standards, complete audits and supporting team managers in daily inquiries and problems;
  • Liaise with Senior Management team to make decisions for back office operational activities and set strategic goals;
  • Revise and/or formulate policies and promote their implementation within the department;
  • Review reconciliations between trading platforms and Banks, PSPs & EMIs;
  • Overview and ensure for the proper handling of Client Chargebacks;
  • Collaborate with the Compliance and Risk Team regarding client verification procedures;
  • Manage the procedure of customers account establishment, maintenance and closures;
  • Liaise with other departments to escalate and resolve any issues;
  • Monitor and approve correct workflows, improve internal systems, propose new more efficient procedures;
  • Assist in the training of the relevant staff to ensure continuing competence in accordance with the local regulators;
  • Other ad-hoc duties as per managements’ request.

Requirements

  • University degree in a Business Administration or in any other relevant field
  • Minimum 5 years’ experience in a similar position
  • Minimum 2 years’ team-management experience
  • Excellent command in English language
  • Excellent knowledge of Microsoft office
  • Advance Excel skills will be considered an advantage
  • Attention to detail and target oriented
  • Demonstration of willingness to contribute to the business

BENEFITS

  • Medical insurance after successful completion of probation period
  • Annual paid leave of 22 business days
Job Detail
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