German Speaking Customer Support Agent

Application deadline date has been passed for this Job.
Golden Careers Recruitment
  • Post Date: 01/07/2021
  • Views 205
Job Overview

Job Description

Our client is a company providing FX trading to clients around the world. They have a dynamic team that is currently growing. They are looking for a German speaker for the role of the Customer Support Agent. The successful candidate will be Native or Fluent in German and will ideally have experience in a similar role.

Reference #: GC003945

Job Responsibilities

  • Dealing directly with clients inquiries via live chat, email and telephone
  • Assisting with the process of obtaining client documentation
  • Handling calls and incoming requests from clients
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Informing the clients about the company’s KYX procedures

Requirements

  • Fluent in German & English – written & verbal
  • Customer service oriented
  • Excellent communication skills – written & verbal

Desirable:

  • Previous experience in the Forex industry
  • Prior experience in a similar position
  • Knowledge of MT4 platform
  • IT literate preferably Microsoft Office

Remuneration Package:

  • An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks:

  • Opportunity for self-development and career advancement
  • Rewards based on overall performance
  • Working within multicultural, friendly and highly motivating environment
Job Detail
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