German Quality Control Agent (VAC-F20391N)

Application deadline date has been passed for this Job.
StaffMatters Recruitment
  • Post Date: 25/05/2021
  • Views 124
Job Overview

Our client is a well-established CySEC regulated CFD and Forex Broker and they are looking to hire a German-speaking Quality Control Agent to join their team based in Limassol.

Responsibilities:
Determine Call centre and agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support Agents
Assist in handling of complaints and/or monitor the handling of clients complaints by the relevant department
Provide feedback via Reports to Head of Compliance and AML Officer of all monitored calls;
Ensure proper level of customer service and quality is maintained on the conduct of employees with clients;
Monitor quality of services provided by the company and various departments;
Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures;
Assist in other compliance related tasks if necessary.

Requirements:
Strong Personality
Ability to problem solve and multitask
At least a year experience in the forex industry – MUST
Degree in Business Studies or any other relevant field – plus
Basic or Advanced CySEC examination will be considered an advantage
Passionate and self – motivated to achieve personal, team and corporate objectives
Excellent written and verbal English communication skills
Native or Fluent German

Working hours : 08:00 am – 17:00 pm or 09:00 am – 18:00 pm

TO APPLY for this job opportunity, send your CV (in English please) to admin@smstaffmatters.com and include the reference:  German Quality Control Agent – VAC-F20391N. We look forward to hearing from you!

 

Job Detail
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