Our client is a leading international shipmanagement and ship owning company providing technical, crewing, purchasing, operations, accounting and insurance management services. They have been in operation for over 20 years and currently have offices in various locations worldwide with Cyprus being the main offices for the Accounting and Operational activities of the company. They are looking to fill the position of a Functional System Manager/ Administrator for their office in Limassol.
First point of contact for (Key) user questions
Informing people of system upgrades and unlock new functionalities
Stay up to date of industry best practices and recommend solutions to enhance organizational efficiency
Synchronize business and application processes and find solutions for inefficiencies.
Assist/Provide system trainings to Key- and End-users.
Interpreting internal or external business issues and recommend solutions/best practices
Create and maintain new workflows and model processes
Administer configuration changes and execute tests to assure changes will not have an impact on the production system
Assist with modifying and maintaining system customizations to dashboards; views; business processes, workflows, and dialogs; templates; lead nurtures and email sends; reports, fields and forms; among other possible customizations.
General maintenance of applications and execution of preventive measures.
Manage and maintain configuration of business systems
Manage and maintain user permissions, security roles and security teams.
Safeguard integrations in data quality (in/output controls) and performance
Make sure that the data mapping and dimensions are aligned across systems
Process owner for onboarding new entities / companies / business lines across systems.
Analyze system use based on systems logs and user feedback
Help design & improve the platform based on discussion with suppliers and internal users
Manage system requests, assess visibility & root cause and collaborate with Internal (Project Management & IT) resources to determine solutions
Write user requirements / user stories
Maintain back-log on outstanding issues
Communicate with other departments. Key users of systems, Project Management and the IT department
Be a part of change/upgrade projects
Support Key users in testing new functionalities (test management)
Document system and process descriptions (in Mavim)
Creating and maintaining technical documentation related to Dynamics 365 and other platform
Bachelor’s/Master degree in Information Technology, Business Process Management, Computer Science, or equivalent work experience and/or education
Minimum 3 years of experience as system administrator for Microsoft Dynamics
Familiarity with security roles and administration of security teams in Microsoft Dynamics and other platforms
Experience supporting users, running feedback sessions with customers and execute testing
Basic proficiency with API Management and mapping import scripts
Experience working in a fast pace, high-growth company
Good knowledge of English language. Greek (CY) is a plus.
Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Determining causes of operating errors and deciding what to do about it.
Managing one’s own time and the time of others.
Talking to others to convey information effectively.
Communicating effectively in writing as appropriate for the needs of the audience.
Job requires being careful about detail and thorough in completing work tasks.
Job requires analyzing information and using logic to address work-related issues and problems.
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
TO APPLY for this job opportunity, send your CV (in English please) to email@example.com and include the reference: Functional System Manager/ Administrator – VAC-F20692N. We look forward to hearing from you!