Our client is an established and profitable online casino company facing the Asian market with an experienced leadership team who have spun out from major household gambling operators. The business is currently relocating from Malta to Cyprus and we are looking to hire people locally to support them.
The role is exciting, you would step into a motivated, high performing and energized team. They are happy to train and invest in the right person as needed; knowledge of gambling, attitude and approach counts significantly for them.
The role is to help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers’ withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss.
The role involves being meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively.
Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse
Checking player behavior for risks, then processing payouts timely
Interrogating certain KYC documents, spotting counterfeits
Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation
Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained
Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.
Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt
Helping with ad hoc tasks, especially procedure documentation or improvement
Being an active and enthusiastic member of the team contributing to the overall positive work environment
Analytical skills are important so prior experience in an analytical role is preferable
The person needs to be comfortable with complex systems and numbers (proven good with numbers and large amounts of data)
Degree level education in an analytical profession is a plus,
Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.
A good understanding fraud in a non 3DS secured card processing environment is considered an asset.
A solid grounding in risk management and payments within an online casino context is a major plus.
Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.
Previous experience in i-Gaming highly beneficial.
Detail-oriented and an analytical mindset – incredible attention to detail is needed
Strong interpersonal & communication skills – a team player who is not afraid to share knowledge
Someone who is organized and diligent
Flexible and adaptable, enjoying a high paced and changing environment
Customer centric and business minded
Patient with complex systems and working practices
The working hours are One of two shifts 8-5pm or 10-7pm on a rotation with an hour for lunch (importantly this includes weekends) although they permit people to work from home at weekends.
Salary of 25-35kEUR gross per annum + 27 days leave a year (not 20), mobile phone covered up to 50Eur a month, breakfast Tuesdays, Lunch Fridays, health cover (standard state + private scheme)
*Important: They are in the process of moving to Cyprus from Malta and so the office is not available until August (the commencement of our lease). Nevertheless, they are keen to hire before but would need a candidate to spend two weeks in Malta for training (covered by the company with up to 50eur a day for food and drink expenses)
TO APPLY for this job opportunity, send your CV (in English please) to email@example.com and include the reference: Fraud & Payment Analyst – VAC-F20472M. We look forward to hearing from you!