Customer support representative (Dutch / French/ German/ Russian)

Application deadline date has been passed for this Job.
Golden Careers Recruitment
  • Post Date: 19/08/2021
  • Views 73
Job Overview

Job Description

Our client is a financial company based in Limassol, and have offices spread across Europe. They offer a unique opportunity to participate in the building of a leading participant in a rapidly growing market place. They are currently looking for a Customer Support Representative to join their team. The successful candidate will ideally have experience in a similar position and will be a native/fluent speaker of Dutch, Russian, French, German.

Job Responsibilities

  • Responding to all clients requests either by telephone, chat system or email in a polite and professional
  • Open and maintain customer accounts by recording account information.
  • Resolve products and service problems by clarifying the customer’s complaints, selecting and explaining the best solution to solve the problem.
  • Contributing to team effort by accomplishing related results as needed.
  • Manage large amounts of incoming calls, emails and chats.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Follow communication procedures, guidelines and policies.
  • Further training is provided by the company

Requirements

  • Fluency in one of the following languages: Italian, Dutch, Russian, French. German
  • Proven customer support experience will be considered as an advantage but not so necessary as a persistent desire to be a professional in this field.
  • Strong phone contact skills ad active listening
  • Customer orientation and ability to adapt and respond to different types of characters
  • Computer literacy
  • Ability to work shifts
  • Ability to work both alone and as a part of a team is essential
  • Attention to details and quality to work
  • Ability to work under pressure, multi-task and adhere to strict details.
  • The candidate should be highly organized and detail oriented
Job Detail
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