Back Office / Customer Support

  • Post Date: 11/06/2021
  • Apply Before: 10/12/2021
  • Views 250
Job Overview

A regulated forex broker, is seeking to hire a motivated Back Office / Customer Support Officer for their office based in Limassol.

The candidate must be fluent English speaker and must have a good understanding and experience with financial products and relevant reports.

He/she mush handle the customer support via email, live chat and calls;

Main duties:

Reviewing the client’s request to open an account;

Conducting the due diligence procedures at the account opening stage (“Know your Client” procedures);

Checking the client’s documentation and provided information;

Translating of documents if necessary;

Implementing the appropriateness test determining the assessment of the expertise, experience and knowledge of the Client;

Contacting clients for missing documents or additional information;

Appropriately filling the client account documentation and check list;

Updating client’s account;

Assistance and client support by request;

Performing necessary tasks for facilitating clients’ deposits and withdrawal requests

Client record keeping and documentation filing;

Reconciling client account trading balances with balances in Payment System Providers.

Working hours 9:00 – 18:00 with 1 hour lunch break.

Please apply to

Job Detail
  • Career Level / Επίπεδο καριέραςMid Level
  • Experience / Εμπειρία2 years
  • Annual Salary / Ετήσιος μισθός€20,000-€30,000
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