A regulated forex broker, is seeking to hire a motivated Back Office / Customer Support Officer for their office based in Limassol.
The candidate must be fluent English speaker and must have a good understanding and experience with financial products and relevant reports.
He/she mush handle the customer support via email, live chat and calls;
Reviewing the client’s request to open an account;
Conducting the due diligence procedures at the account opening stage (“Know your Client” procedures);
Checking the client’s documentation and provided information;
Translating of documents if necessary;
Implementing the appropriateness test determining the assessment of the expertise, experience and knowledge of the Client;
Contacting clients for missing documents or additional information;
Appropriately filling the client account documentation and check list;
Updating client’s account;
Assistance and client support by request;
Performing necessary tasks for facilitating clients’ deposits and withdrawal requests
Client record keeping and documentation filing;
Reconciling client account trading balances with balances in Payment System Providers.
Working hours 9:00 – 18:00 with 1 hour lunch break.
Please apply to email@example.com
Career Level / Επίπεδο καριέραςMid Level
Experience / Εμπειρία2 years
Annual Salary / Ετήσιος μισθός€20,000-€30,000